Sign Guy Help Centre

Frequently Asked Questions

Answers about custom LED signs, Hype Chainz, 3D plaques, coasters, custom orders, turnaround, pickup, shipping, and product care.

Made custom. Made in Ontario. Most questions come down to product type, timeline, and design details. Start with a category below or jump straight to what you need.
Custom designs welcome
3–5 business day typical turnaround
Pickup in Fergus or shipping across Canada
Category 01

LED Signs

Everything you need to know about lightbox-style LED signs, sizes, power, colours, and custom artwork.

What is a Sign Guy LED sign?

Sign Guy LED signs are custom 3D printed lightbox-style signs made for sports fans, businesses, game rooms, bars, bedrooms, offices, gifts, and events. Each sign is designed, printed, assembled, and finished in Ontario.

What sizes do your LED signs come in?

Sign Guy LED signs are available in three main sizes: Small 9.5-inch, Large 13-inch, and XL 16-inch. The size is based on the longest edge of the sign.

Are the signs actually neon?

No. Sign Guy signs are LED lightbox-style signs, not glass neon. They are 3D printed and internally lit with LEDs, giving them a bold glowing look without fragile glass.

Do the signs plug in?

Yes. LED signs include a USB power cable. They are designed to plug into a USB power source such as a wall adapter, power bank, computer, or USB outlet.

Do LED signs come with a switch?

Yes. LED signs include an inline switch so you can turn the sign on and off easily.

Can I use my own logo or design?

Yes. You can upload your own logo, team name, business name, inside joke, or custom idea through Sign Studio or by contacting Sign Guy directly.

How many colours can my sign have?

Custom LED signs can include up to 8 colours. If your design has more than that, Sign Guy may simplify or adjust it so it prints cleanly and looks great.

Category 02

Custom Orders

Have a logo, rough idea, team name, or inside joke? Here’s how custom designs work.

How do I start a custom order?

You can start by using Sign Studio, choosing a product, and submitting your design idea. You can also contact Sign Guy directly if you need help deciding what product is best.

What if I only have a rough idea?

That is totally fine. You do not need to have a finished design. Send the idea, logo, name, colours, or theme, and Sign Guy can help turn it into something printable and display-worthy.

Is there a design fee?

For some custom business orders, a one-time design fee may apply depending on complexity. Basic Design is $20 and Standard Design is $40. If your order requires a design fee, you will be told before work begins.

Can you recreate any logo?

Not every logo is suitable for 3D printing exactly as-is. Some designs may need to be simplified, thickened, or adjusted so they print cleanly and look good as a finished product.

Category 03

Hype Chainz

Oversized custom chains and pendants made for parties, teams, birthdays, streamers, and events.

What are Hype Chainz?

Hype Chainz are oversized custom 3D printed chains and pendants made for teams, parties, birthdays, events, gifts, fantasy leagues, streamers, businesses, and anyone who wants to stand out.

Are Hype Chainz LED products?

No. Hype Chainz are standard 3D printed products and do not include lighting or electronics.

What is the difference between a Classic Hype Chain and a Spinner Hype Chain?

A Classic Hype Chain has a fixed custom pendant. A Spinner Hype Chain has a pendant design with a spinning center piece for extra movement and attention.

Can I customize the pendant?

Yes. You can customize the pendant with names, logos, team themes, colours, slogans, or other design ideas.

Category 04

Plaques & Coasters

Layered 3D wall pieces, custom logo plaques, and drink coasters for home bars, businesses, and gifts.

What are 3D wall plaques?

3D wall plaques are raised, layered, 3D printed wall pieces made from logos, sports designs, business branding, personal artwork, and custom ideas.

Are 3D plaques lit up?

No. Standard 3D wall plaques are not LED products. They are display pieces with raised details and layered colours.

Can you make my logo into a 3D plaque?

Yes. Business logos, team logos, personal brands, and custom designs can often be turned into 3D wall plaques.

Do you make custom drink coasters?

Yes. Sign Guy offers custom 3D printed drink coasters for businesses, home bars, man caves, gifts, events, and personal designs.

Can the coaster match the shape of my logo?

In many cases, yes. Some logos can be turned into custom-shaped coasters, while others may need to be simplified for the best print quality.

Category 05

Production & Shipping

Pickup, shipping, turnaround times, rush orders, and where everything is made.

How long does an order take?

Most custom orders are completed in approximately 3–5 business days, depending on order volume, product type, and design complexity.

Can I rush an order?

Rush orders may be possible depending on the schedule. Contact Sign Guy before ordering if you need something by a specific date.

Are all products made in Ontario?

Yes. Sign Guy is based in Fergus, Ontario, and products are designed, printed, assembled, and finished locally.

Where is Sign Guy located?

Sign Guy is based in Fergus, Ontario.

Do you offer local pickup?

Yes. Local pickup is available in Fergus, Ontario.

Do you ship orders?

Yes. Sign Guy ships custom products across Canada.

How much is shipping?

Shipping costs depend on the product, order size, and destination. Shipping options and rates are shown at checkout when available.

Category 06

Care & Gift Cards

How to care for your products, indoor/outdoor use, and gift card info.

How do I care for my LED sign?

Keep LED signs indoors unless otherwise stated. Avoid moisture, extreme heat, and rough handling. Clean gently with a dry or slightly damp cloth.

Can LED signs be used outdoors?

Standard LED signs are intended for indoor use. Outdoor-rated options may be available on request for an additional cost.

How do I clean 3D printed products?

Use a soft dry cloth or a lightly damp cloth. Avoid harsh cleaners, soaking, or scrubbing.

Do you offer gift cards?

Yes. Sign Guy gift cards are available and make a great option if you want someone to choose their own custom product.

What if my question is not answered here?

If you have a custom idea, special request, or question that is not answered here, contact Sign Guy and we’ll help you figure out the best way to bring your idea to life.

Still stuck?

Start in Sign Studio or contact Sign Guy directly and we’ll help you figure out the best product, size, colours, and next steps.