Refund policy

 

Return Policy

At My Sign Guy, we strive to provide our customers with high-quality custom signage. If you are not completely satisfied with your purchase, we are here to help.

Return Period You have 14 days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Customized items are only returnable if they do not meet the agreed-upon specifications or are defective.

Return Process To initiate a return, please contact us at hey@mysignguy.ca. We require a receipt or proof of purchase to accompany your return. After we receive your return request, we will provide you with instructions on how and where to send your package.

Return Shipping Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Restocking Fee Please note that a restocking fee may apply to some returns. This fee will be deducted from your refund and is typically used to cover the cost of processing returns.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hey@mysignguy.ca and send your item to the designated return address.

Contact Us If you have any questions on how to return your item to us, contact us at hey@mysignguy.ca.